A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Mystery Shopping

John Donnelly uses unbiased third-party shoppers to gather actionable data for you.

Lifetime Value Analysis

John Donnelly analyzes your data to identify your most valuable customers.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Social Media Research

John Donnelly offers social media benchmarking and shopper experience assessment.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.