OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

IMPLEMENT

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

EFFICIENCIES

TESTIMONIALS

John Donnelly uses surveys, interviews, and observation to conduct a comprehensive service audit.

LIUL DALA

GLOBAL CO.

ASSESSMENT

SEASONED PROS

OUR SERVICES

PLANNING

Once we have executive buy-in, we oversee the implementation process from start to finish.

John Donnelly monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

We identify technology, training, and processes to take your service team to the next level. 

John Donnelly delivered everything they promised. Our customer satisfaction levels are at an all-time high!”