Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
John Donnelly uses surveys, interviews, and observation to conduct a comprehensive service audit.
Once we have executive buy-in, we oversee the implementation process from start to finish.
John Donnelly monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
We identify technology, training, and processes to take your service team to the next level.
“John Donnelly delivered everything they promised. Our customer satisfaction levels are at an all-time high!”